Refund policy

Right of withdrawal – 30 days

You have 30 days from the day you receive your order to change your mind.

The product must be in unchanged, saleable condition and returned in its original packaging with all accessories.

We refund you within 14 days of receiving and approving your return.

You pay for the return shipping. We do not charge a restocking fee.

Always send returns with tracked shipping so that we can be sure the parcel reaches us.

To start a return, email us at contact@shopglowstead.com with your order number.

Exchanges

Would you like to exchange a product? Contact our customer service and we will help you.

Faulty products

If a product has a manufacturing defect, you have the right to make a complaint within three years of purchase, in line with Swedish consumer law (Konsumentköplagen). If the complaint is approved, we cover all costs, including return shipping. Please contact us as soon as you discover the fault.

Uncollected parcels

For parcels that are not collected and are returned to us, we charge a fee equal to our actual costs for shipping and handling.

Company information
JCOM AB (trading as Glowstead)
Company No: 559575-2949
Registered address / return address: Byagårdsvägen 9D, 341 40 Ljungby, Sweden
Email: contact@shopglowstead.com